Watch For Release of “Concierge” App to Make Scheduling Appointments @ Retail Stores Easier

Apple plans to release a new “Concierge” application for the iPhone and iPod touch that will allow customers to schedule appointments at retail stores, it was been reported back on November 16, 2009 that the AppleInsider has been told.

retail-reservations

Scheduling a Genius Bar or One to One training session appointment has never been that difficult. Just go to Apple’s web site, enter some information, and you’re done. But a new rumor over at AppleInsider suggests that it’s about to become even easier, thanks to a new in-house developed iPhone app that could be forthcoming soon from Apple.

News of the app comes via a “source that has proven reliable in the past,” though no further information is given. The app is said to be able to create appointments for both Genius Bar and One to One, and to view membership details for programs that require a subscription. No word yet on a street date for the app.

Presumably the app would allow users to make any kind of reservation currently only available online, including a personal shopping appointment. Although the web site system currently employed is easy enough to understand and use, I imagine a dedicated iPhone app designed by Apple would make the process so easy and intuitive that I’d probably actually use it far more than I currently do, particularly for personal shopping when new products launch.

MacRumors corroborates the report via separate sources, so it seems likely that the Concierge app will be forthcoming. I’d expect it to appear before the holidays, so that shoppers can take advantage of it pre-gift giving, and people on the receiving end of Apple products can use it after the holidays to schedule appointments.

The Concierge app would be the latest move in a series of efforts focused on improving Apple’s retail performance, including in-store pickup for holiday shoppers, more and improved stores, and the new EasyPay touch system.

Concierge1

The Concierge app would be the latest move in a series of efforts focused on improving Apple’s retail performance, including in-store pickup for holiday shoppers, more and improved stores, and the new EasyPay touch system.

Concierge2

Concierge3

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